Effective Date: July 21, 2025
At Top1OutboardInboardSale.com, we understand the importance of receiving your marine engine safely and efficiently. We partner with reputable logistics providers to ensure your purchase arrives in excellent condition. Due to the size, weight, and nature of our products, specific shipping procedures apply.
1. General Shipping Information
Shipping Carriers: We utilize trusted freight carriers experienced in handling heavy and valuable items. Our primary carriers for domestic shipments include [Mention 1-2 reputable local freight companies if known, JNE Trucking, Dakota Cargo, or specialized marine logistics partners. For international shipments, we work with 1-2 reputable international freight companies, DHL Global Forwarding, SeaRates, or other specialized cargo forwarders.
Shipping Destinations: We currently ship to all major ports and accessible regions within Indonesia. For international inquiries, please contact us directly.
Shipping Costs: Shipping costs are determined by the weight, dimensions, destination, and selected shipping method of your order.
Domestic Shipping: Shipping costs will be calculated at checkout. For larger engines, freight shipping will apply, and estimated costs will be provided.
International Shipping: For international orders, shipping costs will be quoted separately based on your specific location and customs requirements. Please contact us for an international shipping quote before placing your order.
Processing Time: Orders are typically processed within 2-5 business days after payment confirmation. This includes preparing the engine for shipment, including necessary documentation and packaging.
Estimated Delivery Time:
Domestic: Estimated delivery times for domestic shipments vary based on destination.For other Country, it may take 10-20 business days or more, depending on accessibility.
International: International delivery times vary significantly based on destination country, customs clearance, and shipping method. We will provide an estimated transit time with your shipping quote.
Tracking Information: Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the progress of your delivery.
2. Domestic Shipping
LTL (Less-Than-Truckload) Freight: Most marine engines will be shipped via LTL freight due to their size and weight. This means your engine will be delivered on a pallet and may require special offloading equipment at the destination.
Residential vs. Commercial Delivery:
Commercial Address: Delivery to a commercial address with a loading dock or forklift access is preferred for larger engines.
Residential Address: For residential deliveries, curbside delivery is standard. The delivery driver is generally not responsible for moving the engine beyond the curb. You may need to arrange for additional assistance or equipment to move the engine from the delivery truck to your desired location. Some carriers offer "liftgate service" for residential deliveries at an additional cost, which helps lower the engine from the truck to the ground. Please inquire if this service is needed.
Delivery Appointment: For freight shipments, the carrier will typically contact you to schedule a delivery appointment. Please ensure someone is available to receive and inspect the shipment at the scheduled time.
3. International Shipping
Quotation Required: Due to the complexity of international marine engine shipments (customs, duties, taxes, specific freight requirements), all international orders require a custom shipping quote. Please contact our sales team at sales@top1outboardinboardsale.com with your desired engine model and full delivery address for a personalized quote.
Customs, Duties, and Taxes:
Customers are responsible for all import duties, taxes, customs clearance fees, and any other charges imposed by the destination country.
These charges are not included in the item price or shipping cost and are the responsibility of the buyer. We recommend contacting your local customs office for estimated costs before placing an international order.
Documentation: We will provide necessary export documentation. However, it is the customer's responsibility to ensure that the engine can be legally imported into their country and to provide any additional required import documentation.
Palletization & Crating: For international shipments, engines will be securely crated or palletized to ensure maximum protection during transit.
4. Important Delivery Instructions & Inspection
Inspect Upon Arrival: It is crucial that you carefully inspect the engine and its packaging for any signs of damage before signing for the delivery.
Document Damage:
If you notice any visible damage to the packaging or the engine itself, make detailed notes on the delivery receipt (Bill of Lading) before the driver leaves.
Take clear photographs of the damage, including the packaging and the specific areas of the engine affected.
Immediately contact us at [Your Support Email Address] or [Your Phone Number] within 24-48 hours of delivery to report the damage.
Acceptance: Signing the delivery receipt without noting damage indicates that you received the product in good condition and may limit your ability to file a claim later.
Refusal: If the damage is significant and you believe the engine is unusable due to shipping damage, you may refuse the shipment. In such cases, please notify us immediately.
5. Shipping Delays
While we strive to meet estimated delivery times, please understand that shipping delays can occur due to unforeseen circumstances such as weather, customs processing, carrier issues, or remote locations. We will keep you informed of any significant delays.
6. Contact Us
For any shipping-related questions, special requests, or to obtain an international shipping quote, please contact our customer service team:
Email: sales@top1outboardinboardsale.com or admin
Key Customization Points for You:
Specific Carriers: Research and list the actual freight companies you'll use in Indonesia and for international shipments.
Processing Time:
2-5 business daysEstimated Delivery Times: Provide realistic estimates based on your location Aceh and common shipping routes within Indonesia.
Restocking Fee: While not directly shipping, if a refusal leads to a return, your return policy's restocking fee might apply (or you might waive it for freight damage).
Damage Reporting Window:
24-48 hours- This is critical for insurance claims.Liftgate Service: Decide if you want to offer this, and how it's charged (included, extra cost, etc.).
International Shipping Quote Process: Clearly define how customers should request quotes.
Contact Information: Fill in your details.
Legal Review: Have a lawyer specializing in e-commerce and logistics review this policy to ensure it's legally sound and covers all necessary disclosures for your target markets.